One of my favourite activities is traveling. I once had a job that allowed me to be on the road 40 out of 52 weeks one year, logging over 100,000 air miles. It was a great learning experience. The first time I parked my car in a garage at the Dallas airport (DFW) it literally took me well over an hour to find it as I walked through two garages level-by-level on a hot Texas summer night trying to recollect where I last left it. Every trip since, my parking location is logged in my phone before I leave the garage to go into the terminal.
I recently had an opportunity to travel to the southeast for a job interview. The first clue that this trip was going to be different is that I thought I booked a 7:50 a.m. flight when in fact it was a 7:50 p.m. flight. So I get to the airport at 6:45 a.m. and acquire my ticket through the self-service kiosk and move on to the security checkpoint. I place my quart- sized bag with my < 3 ounce liquids, my shoes, my watch and my iPad in the grey plastic bin. A new addition in the process of which the TSA agent informed me now requires removal of belts. So that got added to the bin as well.
I was then asked to slip into the “naked” scan machine. I thought maybe my tanned face and arms from hours spent on the soccer pitch this summer might be the catalyst for the decision to get the full body scan. Or could it be because I was 12 hours early for my flight? Then came the pat down. A touch to the rear discovered my wallet in a back pocket and then came a message to the TSA patter man communicated via his walkie-talkie radio that suggested I was not considered to be a terrorist threat. I was then released to the open spaces of terminal B to find my flight once I got my shoes and belt back on.
While looking at the flight schedule on the overhead listing I discovered that there was not a 7:50 a.m. flight. However, there was an 8 a.m. flight. I went to the gate to try to get on the 8 a.m. non-stop flight, but it was oversold. The next flight was at 2:30 p.m., and it too was oversold. Both were regional jets that seat 37 people. Why does the airline continuously oversell and then offer $300-400 incentives for a person to take a later flight and give up their seat on the oversold flight? And they wonder why they financially struggle. I remained in the airport all day reading a book and walking around. My wife suggested I leave and return. I said one pat down was enough, thank you.
During my stay in the airport I noticed many unaccompanied minors getting off planes and unite with their parents, grandparents or an adult on the approved list. I got a sense of multiple family dynamics through my observation…close (hugs, excitement), distant (smile, obligatory hug), confounded (kids with divorced parents either coming home or going to spend time with one parent). I also got a sense that all major airlines should be in the black is because of the sheer number of people who were at the airport.
By 7:50 p.m. the departure gate had already been changed twice and the plane would be delayed for at least an hour. At 9 p.m. we board the plane after a 3rd gate change. The flight was uneventful and I land at 11:30 p.m. Got my rental car and checked in my hotel at 2 a.m. Two mid-morning face-to-face interviews allowed me to spend the afternoon checking out the area just in case I have to relocate. I got to the airport at 4:30 p.m. for a 5:30 p.m. flight to Dallas via Atlanta.
I went to check in and discovered that my flight to Atlanta had been cancelled. No one seemed to know why, it just was. I called the customer service number the customer service rep with a fixed smile provided me to try to get on the later and last flight of the day. Again, it was a regional jet and was already oversold before this flight had been cancelled. The customer service rep scheduled me to depart the next day at the same time (5:30 p.m.). This was unacceptable, especially if I had to stay another night at my expense. I was determined not to spend another full day singing the airport blues. I informed the customer service agent that his company was costing me money and that I would refuse to fly on that carrier again. I got a 5:30 a.m. flight that would get me in Dallas around 9:30 a.m. I have been on flights that were cancelled, but the airline put me on the next available flight or sent me to another carrier that had a flight going to the same destination on the same day. This was my first cancelled flight that was an overnight layover.
I had just turned in my rental car and had to find a room for yet another night. All the rental car companies except one were out of cars available to rent. The agent at the rental car company knew my situation and subsequently charged me a pricy rate for a compact car with manual door window control and manual door locks. One night with that car cost me more than the 4-door Chevy truck with power windows and locks I rented the day before. They saw me coming J.
I arrive at the airport at 4:45 a.m. the following morning and breeze through security, even as I forgot to take off my watch. I move on to the lower level of the terminal and head for the gate. As soon as I reach the gate, we get the message that the gate has changed and we have to go back upstairs to the lobby level. The flight to Atlanta was quick and the layover was long enough for me to get from one terminal to another with 10 minutes to spare before we boarded the next plane. The flight attendants on both flights were great as were the pilots, but if I want my next trip to go without a hitch, I think I’ll pass on flying the D airline if I have a choice. The best part of the trip turned out to be on the terminal train in Dallas as I was going to the terminal where I left my car 2 days earlier. On the train, were band members with their instruments wearing their tour gear and I thought one of their signature songs “That’s the Way I Like It” could be the theme song for the customer service training I could put together for the airline. What a trip!
